Location
Tallahassee, Florida, United States
Posted
June 12, 2026
Job Description
General Characteristics Configures and installs software for IT users’ desktops and laptops.
Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
Maintains desktop software and hardware; supports mobile workforce.
Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
Troubleshoots problems using scripts and checklists as guides.
Escalates to Tier 3 support when necessary.
Documents problems and resolutions.
May perform end-user training.
Strong customer service skills are important in this position.
Participates in the testing and evaluation of new desktop packages and implements prototypes.
Education:
- Associate’s or Bachelor’s Degree, or technical institute degree/certificate.
- Or equivalent work experience.