Client Technical Support Bilingual Role at IBKR
Interactive Brokers Group, Inc.
Full-time
Other-General
Location
vancouver, metro vancouver regional district, Canada
Posted
June 27, 2026
Job Description
Launch your career in financial services with Interactive Brokers as a Bilingual Client Technical Support member. This hybrid role combines client service with technical troubleshooting in both French and English.
As part of the Client Technical Support team, you will efficiently address client inquiries about trading platforms and act as a bridge between clients and internal teams. Ideal candidates will have a strong problem-solving aptitude and experience in handling technical issues.
Key Responsibilities:
• Assist clients via phone, chat, and tickets
• Provide support for various Interactive Brokers platforms
• Troubleshoot web-based platform issues
• Manage and resolve complex technical problems
Requirements:
• Preferred Bachelor’s degree in a technical area
• Over 1 year of client-facing support experience
• Proficient in Windows and Mac technical support
• Excellent communication in English and French
• Experience with support ticketing systems...
As part of the Client Technical Support team, you will efficiently address client inquiries about trading platforms and act as a bridge between clients and internal teams. Ideal candidates will have a strong problem-solving aptitude and experience in handling technical issues.
Key Responsibilities:
• Assist clients via phone, chat, and tickets
• Provide support for various Interactive Brokers platforms
• Troubleshoot web-based platform issues
• Manage and resolve complex technical problems
Requirements:
• Preferred Bachelor’s degree in a technical area
• Over 1 year of client-facing support experience
• Proficient in Windows and Mac technical support
• Excellent communication in English and French
• Experience with support ticketing systems...