Location
toronto, on, Canada
Posted
July 16, 2026
Job Description
Become a Client Support Technician I with NRT, where you will empower customers by resolving technical issues across various platforms. Your role will focus on delivering exceptional customer service through effective communication and support.
As a Client Support Technician I, you'll be responsible for troubleshooting and escalating technical issues while managing incoming support requests in a fast-paced environment. This position requires a strong foundation in problem-solving and a commitment to outstanding service, ensuring client satisfaction through every interaction. You will collaborate with both clients and Tier 2 support teams to maintain service quality.
Key Responsibilities:
• Handle incoming client calls and ensure accurate logging
• Troubleshoot and document issues within the ticketing system
• Escalate complex problems to Tier 2 support as necessary
• Keep the support inbox monitored and follow up promptly
• Maintain complete ticket documentation fo...
As a Client Support Technician I, you'll be responsible for troubleshooting and escalating technical issues while managing incoming support requests in a fast-paced environment. This position requires a strong foundation in problem-solving and a commitment to outstanding service, ensuring client satisfaction through every interaction. You will collaborate with both clients and Tier 2 support teams to maintain service quality.
Key Responsibilities:
• Handle incoming client calls and ensure accurate logging
• Troubleshoot and document issues within the ticketing system
• Escalate complex problems to Tier 2 support as necessary
• Keep the support inbox monitored and follow up promptly
• Maintain complete ticket documentation fo...