Location
toronto, on, Canada
Posted
July 04, 2026
Job Description
Step into a full-time Client Service Support Analyst position at CIBC Mellon, focusing on delivering superior client service in the heart of Toronto. This role prioritizes effective communication and data management for diverse clients.
Reporting to the Client Service Support Manager, you will be tasked with enhancing client relationships in institutional investment sectors. Your role will include managing client support through various communication methods, conducting user training for NEXEN, and ensuring documented inquiries for efficient resolution. Problem-solving abilities are essential to effectively tackle client challenges.
Key Responsibilities:
• Support NEXEN users through online and telephone assistance
• Provide after-hours support when urgent requests arise
• Conduct training to help clients increase system engagement
• Record and track client inquiries via ServiceNow
• Collaborate on complex issues requiring manager...
Reporting to the Client Service Support Manager, you will be tasked with enhancing client relationships in institutional investment sectors. Your role will include managing client support through various communication methods, conducting user training for NEXEN, and ensuring documented inquiries for efficient resolution. Problem-solving abilities are essential to effectively tackle client challenges.
Key Responsibilities:
• Support NEXEN users through online and telephone assistance
• Provide after-hours support when urgent requests arise
• Conduct training to help clients increase system engagement
• Record and track client inquiries via ServiceNow
• Collaborate on complex issues requiring manager...