Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 25, 2026
Job Description
About the Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up to provide homeowners, lenders, and investors with greater transparency and efficiency.
Responsibilities
- Serve as clients’ primary point of contact for requests, process updates, and troubleshooting
- Monitor the Client Support inbox and coordinate across business units to address needs according to SLAs
- Respond to written and verbal client inquiries
- Document resolution paths to ensure efficiency for future requests
- Update materials for monthly business review (MBR) meetings
- Coordinate and manage end-to-end client onboarding processes
- Develop scalable processes and templates for team growth
- Manage processes related to FNMA Loan Quality...