Location
toronto, on, Canada
Posted
June 09, 2026
Job Description
Empower client relationships as a Client Support Analyst at Ripple Treasury. This role emphasizes troubleshooting and system insights in a fast-paced SaaS environment, ensuring impactful client support.
At Ripple Treasury, you will be the critical point of contact for clients, managing requests diligently to meet SLAs and build trust. This position requires strong problem-solving skills, the ability to communicate effectively, and a deep understanding of complex technical issues. You will collaborate across teams while working with innovative treasury management solutions.
Key Responsibilities:
• Troubleshoot and resolve client issues end-to-end
• Communicate clearly with clients and internal teams
• Manage incoming requests to meet service levels
• Analyze payment formats and connectivity challenges
• Provide coverage during non-standard hours as needed
Requirements:
• Experience in B2B technical support or SaaS environments
• Strong troubleshooting skill...
At Ripple Treasury, you will be the critical point of contact for clients, managing requests diligently to meet SLAs and build trust. This position requires strong problem-solving skills, the ability to communicate effectively, and a deep understanding of complex technical issues. You will collaborate across teams while working with innovative treasury management solutions.
Key Responsibilities:
• Troubleshoot and resolve client issues end-to-end
• Communicate clearly with clients and internal teams
• Manage incoming requests to meet service levels
• Analyze payment formats and connectivity challenges
• Provide coverage during non-standard hours as needed
Requirements:
• Experience in B2B technical support or SaaS environments
• Strong troubleshooting skill...