Client support administrator

Full-time Other-General

Who We Are Looking For

Applicants must be based within a reasonable commuting distance of the Southern Suburbs. Candidates must be based in Cape Town to be considered for this position.

Job Overview

The Client Support Administrator is responsible for delivering the best service experience (analysis, troubleshooting, and finding resolutions) to Crisis24 customers. You will manage and resolve support requests that are logged and tracked via a ticket queue and/or through direct interaction with clients. This role has tools available to troubleshoot and resolve common problems, with the ability to escalates to other tiers for assistance.

The ideal candidate will possess strong interpersonal skills, working collaboratively across business units, and will interface with co‑workers and external clients with utmost professionalism. Fluency in English is required. An interest in worldwide events will be advantageous.

What You Will Work On Provides first line support t...