Location
Philippines, Philippines
Posted
July 02, 2026
Job Description
Icon is looking for a dependable customer success manager to keep projects moving, align teams, and make sure client feedback turns into on-time, high-quality deliverables. You’ll coordinate across creators, editors, and the script team, run clear communication, and keep stakeholders informed.
What You’ll Do
- Serve as the primary point of contact for clients—understand their goals, gather feedback, and translate needs into clear action plans.
- Partner with internal teams (e.g., product, operations, and creative) to ensure client requests are scoped, prioritized, and executed effectively.
- Lead regular client check-ins and business reviews; surface insights, track progress toward success metrics, and identify opportunities for growth.
- Maintain up-to-date client dashboards with key activities, deliverables, and risk indicators; communicate proactive updates and next steps.
- Monitor account health, timelines, and ...