Client Success Manager (Account Manager) - Siargao

Full-time Management & Operations

Client Success Manager (Account Manager) - Siargao

Job Description

Qualifications

• Experience of at least three (3) years as a Supervisor or Manager for a company in a related field.
• Possesses a Bachelor's degree in any field (preferred).
• Excellent communications skills.
• Amenable to work in an office-based setup.
• Sales/Marketing experience is a plus but not required!

Responsibilities

• Responsible for maintaining and strengthening relationships with clients assigned to him/her through consistent customer contact.
• Regularly updates clients on account status and other immediate concerns that arise during the campaign.
• Minimizes client attrition by renewing service contracts.
• Identifies potential client concerns and proactively resolves them.
• Upsell clients on other products and services offered by the company.
• Makes sure that the client's quota a...