Location
toronto, on, Canada
Posted
June 19, 2026
Job Description
Lead the Client Solutions team in Toronto as a strategic Client Solutions Manager. Oversee client lifecycle management to enhance service standards and drive revenue growth.
In this full-time role at a prominent company, you will manage teams focused on Onboarding, Credit Operations, and Retention. Your expertise will help champion a First Call Resolution strategy while ensuring operational efficiency and client satisfaction. Focus on improving KPIs through hands-on coaching and performance mentorship.
Key Responsibilities:
• Oversee daily operations of Onboarding and Credit teams
• Champion First Call Resolution strategies across all channels
• Analyze churn patterns to deploy proactive save strategies
• Curate detailed performance dashboards for senior leadership
• Manage escalations and high-visibility client grievances
Requirements:
• Minimum 5 years in a high-volume Call Centre
• 5 years of leadership experience managing teams
• Proven collaboratio...
In this full-time role at a prominent company, you will manage teams focused on Onboarding, Credit Operations, and Retention. Your expertise will help champion a First Call Resolution strategy while ensuring operational efficiency and client satisfaction. Focus on improving KPIs through hands-on coaching and performance mentorship.
Key Responsibilities:
• Oversee daily operations of Onboarding and Credit teams
• Champion First Call Resolution strategies across all channels
• Analyze churn patterns to deploy proactive save strategies
• Curate detailed performance dashboards for senior leadership
• Manage escalations and high-visibility client grievances
Requirements:
• Minimum 5 years in a high-volume Call Centre
• 5 years of leadership experience managing teams
• Proven collaboratio...