Client Services Team Leader

ISS

Full-time Supervisors of Office and Administrative Support Workers
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Location
Stafford, England, United Kingdom
Posted
June 30, 2026

Job Description

Job Description

We are looking for an individual who can set clear direction, ensure service levels and KPIs are consistently met, and work collaboratively to deliver the overall service.

You will contribute positively towards achieving service levels, performance targets, and deadlines across shifts and contracts.

Key Responsibilities

  • Achieve contractual and business KPIs and targets
  • Follow procedures to identify the best course of action for both the customer and the company
  • Provide induction and technical training for team members, liaising with the Service Delivery Manager on additional training needs
  • Monitor, review, and manage staff performance
  • Escalate potential disciplinary issues to the Service Delivery Manager as required
  • Manage client relationships, attend progress meetings, and deputise for the Service Delivery Manager when needed
  • Ensure effective team rostering to me...

    • Job Details

    • Job Type
      Full-time
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      June 30, 2026
    • Application Deadline
      August 09, 2026