Location
West Des Moines, IA, United States
Posted
June 20, 2026
Job Description
Description
Direct hire opportunity - looking for candidates that can work Hybrid in West Des Moines, IA.
Responsibilities:
In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
Receives and processes requests from agents, policy owners, and third parties via incoming calls
Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
Ensures and documents the appropriate response to each question, which can range from the simple to moderately compl...
Direct hire opportunity - looking for candidates that can work Hybrid in West Des Moines, IA.
Responsibilities:
In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
Receives and processes requests from agents, policy owners, and third parties via incoming calls
Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
Ensures and documents the appropriate response to each question, which can range from the simple to moderately compl...