Client Services Representative – Co-op

Full-time Management & Operations

Responsibilities

• Respond to customer or vendor queries regarding active contracts, and resolve cases as related to the inquiry.
• Review contracts and investigate as required to determine the scope of more involved issues in order to take necessary action and prepare required paperwork to resolve or correct customer issues.
• Manage individual caseload on a daily basis, following up on open cases; managing SLA’s on new cases.
• Participate in ongoing departmental operational projects and process improvement initiatives; working with Team Leads and Manager directly.

Qualifications

• Strong interpersonal as well as written and verbal communication skills.
• Must be self‑directed, decisive, and goal‑oriented, and comfortable working in an empowered work environment with established goals/expectations and limited step‑by‑step direction.
• Strong relationsh...