Client Services Assistant

Full-time Information and Record Clerks

Roetzel & Andress LPA , a multi-state law firm with an administrative center in Fairlawn, Ohio, has an immediate opening for a full-time Client Services Assistant to support the Finance Department.

This position is in-house with the possibility of hybrid after individual has met skill proficiency as required by management team.

Duties and Responsibilities:

• Communicate with clients by email and phone to assist with payments and inquires.


• Provide copies of invoices.
• Handle client calls to assist with credit card payments, address concerns or questions as necessary Gather information to process/submit appeal responses on ebilling sites Work closely with attorneys and staff to resolve billing or payment application questions Provide reports to clients/attorneys/management via Elite-3E or Excel, as requested Review of accounts receivable aging Submittal of write off requests Assist with other accounting tasks...