Client Services Administrator - (Evenings)

Full-time Other-General

Client Services Administrator (CSA)

This entry‑level position assists the Client Services Team with customer support and administrative tasks. The role is scheduled for evening shifts to cover after‑hours client inquiries.

Responsibilities

• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team
• Ensure delegated client requests are completed in a timely and accurate manner, including:
  • Submission of bottle order, re‑assignment and re‑analysis requests
  • Providing clients with accurate and timely information
  • Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time
  • Notifying clients of sample integrity issues
• Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the f...