Client Service Representative

Full Time Information and Record Clerks

Client Service Representative (CSR)

The Client Service Representative is responsible for:

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.


• Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.


• Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-sc...