Client Service Officer – Arabic Speaking

11082 Citibank, N.A. Kenya

Full time Information and Record Clerks
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Location
Nairobi, Nairobi, Kenya
Posted
July 10, 2026

Job Description

The Client Service Officer’s principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.

Client Service Officers are required to:

  • Have direct day to day interaction with customers
  • Work with internal partners to obtain answers/solutions to client inquiries
  • Acts as the advocate and impetus for process improvements within Citi.
  • Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
  • Participate in customer feedback, root cause analysis of issues and identification of process imp...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 10, 2026
    • Application Deadline
      August 19, 2026