Client Service Coordinator - 005288

Banfield Pet Hospital

Full time Information and Record Clerks
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Location
Waldorf, Maryland, United States
Posted
April 12, 2026

Job Description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The Client Care Associate’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

Description - External

Essential Responsibilities and Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
  • Recommend potential products or services by recognizing and analyzing client needs.
  • Contribute to team effort by accomplishing related results (personal metrics).
  • Manage high volume of incoming client requests via telephone, email, and web chat.
  • Other job duties...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      April 12, 2026
    • Application Deadline
      May 22, 2026