Client Relationship Manager

Full-time Other-General

Overview

Client Relationship Managers are key contributors to the commercial side of Cognizant IT and Consulting Business. The CRM will serve as the primary point of contact for assigned clients and report into the Client Partner. They act as business owners for assigned accounts, leading day‑to‑day activities and P&L. The CRM works with delivery teams to enhance backlog, optimize resource mix, and navigate scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM’s shared measures are margin, revenue, client satisfaction, and employee retention.

Responsibilities

• Drive new business acquisition across Canadian P&C insurers and brokerages.
• Develop and execute account penetration strategies for targeted accounts.
• Build and nurture executive relationships (CIO, CTO, Chief Claims Officer, Chief Underwriting Officer).
• Identify oppor...