Client Relationship Advisor

Full-time Information and Record Clerks

Job Title: Client Relationship Advisor Job Location: Ahmedabad, Gujarat, India, Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday) Role Overview To be responsible for maintaining and delivering the highest possible level of customer service, always delivering above and beyond their expectations. To ensure that, where possible, all customer enquiries (non-technical) and complaints are resolved to the customer’s satisfaction. To act as the ‘voice of the customer’ within Client, providing valuable customer insight to the business to drive continual service improvement. To demonstrate the Client's core values of Personal Responsibility in Delivering Excellence. Key Responsibilities Manage customer queries, complaints, SLA credits, billing enquiries, and service-related issues. Take ownership of customer complaints and cases through to resolution, ensuring timely communication, accurate case management, and professional outcomes. Deliver empathetic, high-quality cust...