Client Relations Executive for HAVN

Full-time Management & Operations, Sales

The Client Relations Executive is responsible for growing HAVN's managed portfolio, ensuring retention and satisfaction of existing landlords through structured communication, data-driven performance updates, and proactive issue management. The role plays a critical part in maintaining the company's reputation and portfolio stability by acting as the primary point of contact for landlords, ensuring operational excellence, and upholding the brand's standards of professionalism.

Key Responsibilities

• Act as the primary point of contact for landlords, providing consistent performance, occupancy, and review updates
• Schedule and conduct regular check-ins with key landlords to foster long-term partnerships
• Escalate concerns to the GRE and Operations teams promptly to ensure swift resolution
• Proactively identify landlord dissatisfaction before escalation or complaints arise
• Maintain a risk status for each landlord (Healthy /...