Location
Remote, Remote, Canada
Posted
June 01, 2026
Job Description
Client Operations Program Manager
Location: Remote – US & Canada
Employment Type: Full time
Compensation: $110.4K – $174K
Responsibilities
- Maintain a centralized, real‑time view of all active Client Ops programs, projects, and initiatives — including owners, timelines, milestones, and status.
- Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting.
- Lead discovery work across Client Ops functions: Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers’ Comp, and Payments.
- Translate ambiguous problems into structured proposals, decision documents, and execution plans.
- Surface risks and blockers early; propose and drive mitigation strategies before they become fires.
- Create reporting mechanisms that give clear visibility to the Client Operations leadership team.
- Hold...