Client Experience Representative

fulltime Information and Record Clerks

<p><strong>he Role</strong></p> <p>In this role you will be primarily responsible for servicing client requests as a ‘first point of contact’ for clients into the group. This role will process client orders, update information in systems, respond to routine enquiries and ensure that service levels and quality standards are met. In this role you will work closely across all functions, to ensure effective collaboration on achieving our business objectives.</p> <p><strong>Key Performance Indicators:</strong></p> <ul> <li>Client service level agreements – ensuring we consistently deliver.</li> <li>Client retention.</li> <li>Client satisfaction as measured in the annual client survey.</li> <l...