Client Experience Process & Systems Coordinator (f/m/o)

Full-time Business Operations Specialists

location: Warsaw
Employment type: Full-time / fIXED TERM CONTRACT FOR 6 MONTHS
Work model: Poland / Hybrid

yOUR rOLE :

The Processes and Systems Coordinator serves as the primary support function for the maintenance and development of online systems, as well as digital transformation projects within the Client Experience area.

This role focuses on improving existing solutions and implementing new technologies, including artificial intelligence, digital tools, and CRM systems, both at the importer level and across the dealer network.

The main objective is to enhance customer experience, streamline operations, and ensure alignment with strategic initiatives.

Your responsibilities will include:

Management of Salesforce and DXP project

Gathering business requirements and system development

Support of CRM campaigns and ensuring data quality

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