Client Experience Lead - CX Strategy & Operations
Boardroom Appointments
Full-time
Management & Leadership
Location
johannesburg, gauteng, South-Africa
Posted
July 13, 2026
Job Description
A leading recruitment firm is seeking a Client Experience Specialist in Johannesburg, South Africa. This role involves developing customer experience frameworks, managing operational and cost targets, and resolving customer complaints. The ideal candidate should possess a Diploma or Degree relevant to customer service, alongside 5-7 years of experience, particularly in the financial services industry. Strong analytical and relationship management skills are essential. The position offers a chance to significantly impact client service quality.
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