Client Delivery Manager

Full-time IT & Technology

Roles and Responsibilities

• Establish broad relationships within the client up to C-Level
• Attend the client site regularly and contribute to customer's IT strategy as appropriate
• Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
• Provide regular reporting and client liaison
• Ensure (and report) customer satisfaction
• Manage the delivery of contracted services and ad-hoc consulting services
• Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
• Ensure DXC Oracle’s revenue and margin targets are achieved
• Be responsible for the Quality Assurance of all delivered services
• Continually improve and align services to ensure they add genuine value
• Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcome...