Client Delivery Manager - NexusGRID

FULLTIME Operations Specialties Managers

Purpose of the Role

The Client Delivery Manager is the single point of accountability for the delivery of a major enterprise software platform to a large utility client. The role owns the client relationship day-to-day, drives contractual milestones through to formal acceptance, and protects both the delivery schedule and the commercial terms of the contract.

This is a governance and relationship role, not an engineering one. The postholder works in partnership with CTO and  with a Product Manager who owns scope definition, and with Business Development Director who owns the commercial relationship above the project.

Key Responsibilities

Client Relationship

• Act as the client's primary point of contact for all delivery matters.
• Run the weekly status meeting and issue the written status report and action log.
• Maintain and actively manage the client stakeholder map — contr...