Client Care Representative - US Member Services

Sun Life

Full-time Information and Record Clerks
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Location
Taguig, Metro Manila, Philippines
Posted
June 29, 2026

Job Description

Job Description

:

As a US Member Support Representative, you will be responsible for handling member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Some inquiries will involve aspects of their group benefits plan like their eligibility, coverage and claims.

RESPONSIBILITIES:

  • Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
  • Effectively listen to members and determine the best course of action.
  • Empathetically assist the member through the claims process.
  • Achieve productivity, scheduled adherence and quality assurance expectations
  • Commit to a scheduled environment
  • Must be available to work overtime during the peak periods
  • Must be able to work during standard hours of operation…. working night shifts
  • Will contribute to maintain a positive, fri...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 29, 2026
    • Application Deadline
      August 08, 2026