Chinese Customer Service Representative / Reservation Agent

Full-time other-general

Location: Kuala Lumpur, Malaysia (Local Hire)

Work Schedule: Rotational Shift 24/7 (5 days on, 2 days off)

Salary: Up to 4.5K Gross (Including Language Allowance)

About the Role:

We are seeking a dynamic and customer-oriented Mandarin & English-speaking Customer Service Representative to join a global team in Kuala Lumpur. In this role, you will act as the primary point of contact for users, managing inquiries, assisting with online requests, and delivering top-tier reservation and customer support.

Key Responsibilities:

• Handle customer requests and reservations professional and efficiently via inbound calls and digital channels.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process information precisely while safeguarding customer data.
• Meet key performance i...