Job Description
ResponsibilitiesReceive incoming calls and provide excellent customer serviceHandle an average of 40 calls dailyAccurately enter or verify the customer's information in our proprietary system (LexisNexis)Conduct full check verification when issuer/payee is a new customerContact issuer to verify the check information before processing the transactionIdentify problems or issues and propose solutions to managementMeet quality assurance requirements and other key performance metricsQualificationsExcellent written and verbal communication skills in English and SpanishOne year of experience in customer service in a call center environmentExcellent phone etiquette and experience dealing with difficult customersPositive attitude and analytical mindsetTyping speed of at least 40 WPMCheck cashing or banking experience preferredVersatile to work extended hours or weekends#J-*****-Ljbffr