Location
quezon city, metro manila, Philippines
Posted
June 10, 2026
Job Description
Job Description
We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist with orders, returns, and exchanges
- Maintain accurate records of transactions
- Escalate complex issues to supervisors
- Meet quality, productivity, and customer satisfaction standards
Schedule & Training
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and processes
Requirements
- At least High School or Senior High School graduate
- Strong English communication
- Customer-focused and detail-oriented
- Basic computer and multitasking skills
- Willing to work onsite in Metro Manila