Location
wilmslow, england, United-Kingdom
Posted
June 16, 2026
Job Description
Chatbot Engineer / Admin
£35k plus bonus
3 days in the office
This is a new position for an experienced Chatbot specialist to join the team on their technology and AI journey.
They are improving the support for their customers, allowing them to use the Chatbot to resolve and answer initial queries, automate process, submit requests and be pointed in the right direction for further help.
We are looking for someone to come in and take responsibility for the Chatbot from an AI / LLM perspective. As this is a new role, your day-to-day tasks will be varied and will include
- Structure conversation flows, decision trees, and escalation paths for smooth user interactions.
- Regularly monitor chatbot performance through data and feedback (e.g. resolution rates, AI involvement, user satisfaction).
- Use Intercom and analytics tools to identify gaps, trends, and opportunities for improvement.
- ...