Chat Support Executive

Full-time other-general

Summary: As a Chat Support Agent at DrinkPrime, you will play a pivotal role in delivering exceptional customer experiences through our digital support channels. Youll be the frontline representative for our mission to make safe, reliable drinking water accessible to every household across India. By providing timely, accurate, and empathetic support via live chat, youll help customers navigate their subscription, troubleshoot issues, and feel confident in their choice of DrinkPrime. This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about contributing to a purpose-driven organization with a strong tech-first approach. Responsibilities: Respond to customer inquiries via live chat with speed, professionalism, and empathy. Diagnose issues and deliver accurate, actionable solutions to ensure customer satisfaction. Maintain clear, concise, and courteous communication across all interactions. Escalate complex or unresolved issues to the...