Chargeback & Dispute Operations Analyst

Shopee

Full-time Management & Operations
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Location
manila, metro manila, Philippines
Posted
July 21, 2026

Job Description

Shopee Manila seeks an experienced Chargeback Operations Analyst to oversee end-to-end chargeback and card dispute handling across payment channels. You will coordinate with banks, payment partners, and internal teams to resolve cases promptly and minimize losses.

You will monitor performance metrics, prepare regular reports, analyze trends, and propose process improvements. A strong analytical mindset and superior stakeholder communication are essential for success in this role.

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