Channel Partner Helpdesk Specialist

Lenovo

Full-time Business Operations Specialists
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Location
Buenos Aires, Buenos Aires, Argentina
Posted
July 17, 2026

Job Description

Description and Requirements

Key Responsibilities:

  • Provide day-to-day helpdesk and operational support for partners, including guidance on partner onboarding and Bid tools LPH, LBPe), processes, and system navigation.
  • Support deal registration activities, including approval, rejection, re-routing, and exception handling.
  • Assist with order-related inquiries, such as order status checks, stuck orders, and coordination with relevant teams.
  • Act as a bridge between partners and IT support, managing communication, gathering required information, and providing status updates.
  • Deliver partner guidance on onboarding, contracts, invoices, licenses, RMA/DOA processes, and program-related queries.
  • Support ticket handling via:EmailLive ChatTeams callsHelpdesk Ticket Management Tool
  • Support ticket management, including raising and tracking various types of tickets.
  • Perform triage support, directing inquirie...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      July 17, 2026
    • Application Deadline
      August 26, 2026