Change Management Manager – Transformation & Business Readiness (St. Catharines)

Full-time Management & Operations

Role Summary

We are seeking an experienced Change Management Manager to lead the people, process, and adoption aspects of a large transformation program. This role will partner closely with business leaders, technology teams, and end users to ensure seamless delivery of front-to-back user experiences, sustainable change adoption, and measurable business outcomes.

The ideal candidate brings a strong blend of project management rigor, change leadership, and strong problem solving, with the ability to operate across strategy and execution.

Key Responsibilities

Change & Transformation Leadership

• Lead end-to-end change management for the transformation program
• Develop and execute comprehensive change strategies covering stakeholder engagement, communications, training, and adoption
• Assess change impact across front-line users, operations, and leadership levels
• Anticipate resistance and proactively design mitigati...