Location
quebec, capitale nationale, Canada
Posted
July 20, 2026
Job Description
Step into the role of Bilingual Caseworker at Cencora, focusing on patient and provider support services while promoting effective communication. Your skills will be pivotal in resolving client issues while ensuring top-quality service.
This position, within Cencora's Innomar Strategies, requires you to interact with clients, providing valuable assistance and support concerning healthcare and HR processes. You will document inquiries, communicate solutions, and ensure all follow-ups meet client expectations.
Key Responsibilities:
• Act as the client’s first contact for support inquiries
• Track and document all client interactions and resolutions
• Maintain ongoing communication regarding case statuses
• Educate clients on HR tools to foster independence
• Perform various administrative duties related to case management
Requirements:
• Degree in business or related discipline or equivalent
• 1-3 years’ experience in a related customer service role
• Bil...
This position, within Cencora's Innomar Strategies, requires you to interact with clients, providing valuable assistance and support concerning healthcare and HR processes. You will document inquiries, communicate solutions, and ensure all follow-ups meet client expectations.
Key Responsibilities:
• Act as the client’s first contact for support inquiries
• Track and document all client interactions and resolutions
• Maintain ongoing communication regarding case statuses
• Educate clients on HR tools to foster independence
• Perform various administrative duties related to case management
Requirements:
• Degree in business or related discipline or equivalent
• 1-3 years’ experience in a related customer service role
• Bil...