Job Description
Business: Contact Centres Offshore, FD Conversational Banking Manila
Open positions: 1
Role Title: CCSS Team Manager
Global Career Band: 7
Location: Philippines, Quezon
Recruiter Name : Edward Palma
Why join us?
We are in need of people who are advocates of customer centricity; someone who puts the customers at the heart of everything that they do. Someone who takes pride in delivering what is promised in line with our customer’s expectations and is focused on getting it right the first time.
The Opportunity
Responsible for leading, coaching, motivating and developing a team of 10-14 CCSA’s in a call centre environment servicing various HSBC products and propositions. Through actions promotes and holds accountability to the highest level of customer service. Delivers upon quantitative and qualitative key performance indicators, in line with our business strat...