Location
toronto, on, Canada
Posted
July 13, 2026
Job Description
Join us as a Technical Lead focusing on CCaaS platforms, agentic AI, and cloud infrastructure. This leadership role is vital for optimizing contact center operations.
As the CCaaS Technical Lead, you will play a critical role in crafting technical solutions for agentic AI and cloud environments. Collaborating with key stakeholders, you’ll manage the technical facets of CCaaS delivery while ensuring compliance and resilience. Your expertise will guide teams in executing high-impact transformations in customer engagement.
Key Responsibilities:
• Oversee technical architecture and solution design
• Implement omnichannel orchestration and reporting systems
• Lead agentic AI design and integration
• Coordinate CCaaS migration strategies
• Ensure robust security and compliance measures
Requirements:
• 7+ years in technical delivery or solution architecture
• Experience leading CCaaS transformation initiatives
As the CCaaS Technical Lead, you will play a critical role in crafting technical solutions for agentic AI and cloud environments. Collaborating with key stakeholders, you’ll manage the technical facets of CCaaS delivery while ensuring compliance and resilience. Your expertise will guide teams in executing high-impact transformations in customer engagement.
Key Responsibilities:
• Oversee technical architecture and solution design
• Implement omnichannel orchestration and reporting systems
• Lead agentic AI design and integration
• Coordinate CCaaS migration strategies
• Ensure robust security and compliance measures
Requirements:
• 7+ years in technical delivery or solution architecture
• Experience leading CCaaS transformation initiatives