Location
toronto, on, Canada
Posted
July 09, 2026
Job Description
CCaaS Tech Consultant
The CCaaS Tech Consultant supports the design, build, and delivery of contact center and agentic AI solutions , contributing hands‑on technical analysis across CCaaS platforms, agentic workflows, integrations, and cloud environments . The role bridges functional intent and technical execution, working closely with Solution Architects, AWS / CCaaS specialists, and delivery teams to translate requirements into implementable technical artifacts.
This is a delivery‑oriented role, ideal for practitioners building depth in cloud‑based contact centers, agentic AI architectures, and enterprise integrations within large‑scale transformation programs.
Key Responsibilities
CCaaS Technical Support
- Support the technical design and configuration of CCaaS platforms (e.g., Amazon Connect, Genesys, NICE) across routing, IVR, queues, digital channels, and reporting. <...