Casino Cocktail Server

PART_TIME Food and Beverage Serving Workers

Overview It is the primary responsibility of the Cocktail Server to expedite guests drink order and to provide beverage and bussing service. All duties are to be performed in accordance with departmental and property policies, practices and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities Maintain uniform appearance according to established guidelines. Know locations of all Golden Nugget outlets and services available to guests. Communicates professionally and courteously when interacting with guests and fellow co-workers. Greet guests in a positive, friendly manner and make them feel welcome. Follow established procedures for comps. Anticipate the guests’ needs and respond appropriately with a sense of urgency. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge of al...