Capacity Planning Analyst

Full-time Management & Operations

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Job Overview

Reporting to the Global Workforce Management Lead, the Workforce Headcount Planning Analyst is responsible for leading and managing the end-to-end headcount resource planning lifecycle and site performance to ensure effective management of all inbound and back office work types across a vast insurance enterprise. The position will have high visibility to all internal operations teams.

Responsibilities

• Implement and maintain best practice resource planning practices.
• Manage the Global Capacity Model for long-term and short-term capacity planning processes.
• Collaborate with Senior Operational Leadership, Human Resources, Strategic Program Teams, and Finance to ensure smooth capacity...