Location
pasig, metro manila, Philippines
Posted
June 04, 2026
Job Description
Key Responsibilities
- Analyze and develop weekly scheduling recommendations to ensure optimal staffing levels.
- Utilize trends and reports to accurately forecast staffing requirements.
- Assume and perform various duties and responsibilities essential to the position's success.
- Produce and process schedules and reports promptly as requested by clients.
- Work closely with the operations team to analyze and enhance delivery processes.
Qualifications
- Must have 3-5 years of experience in Workforce Management and at least 2-3 years in Capacity Planning.
- Background in Outbound and NonLive Planning is an advantage.
- Attention to detail and a commitment to maintaining a high level of accuracy.
- Ability to prioritize workload, meet deadlines, and manage multiple tasks effectively.
- Working experience creating MS Excel reports and templates.
- Strong organizationa...