Location
, , philippines, , , philippines, Philippines
Posted
July 21, 2026
Job Description
About the Role
The Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal. The candidate must be willing to HYRBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.
Responsibilities
- Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment.
- Make outbound contacts as needed.
- Partner with peers and supervisor to monitor and maintain coverage of all contact streams.
- Achieve first contact resolution, whenever possible.
- Work closely with internal teams to provide quick resolution to issues beyond first contact resolution.
- Ensure periodic updates are provided.
- Partner with internal teams to troubleshoot and resolve client issues including, but not limited to, login issues, password resets, submission of required forms, etc.
- Main...