Location
Remote, Remote, South-Africa
Posted
July 13, 2026
Job Description
Job Req
Closing Date
06 July 2026
Location
Sandton
Job Purpose
To provide advice, coach and support contact centre agents to improve the quality of service provided to the external and internal clients in order to minimise security risks against the Bank as well as manage the Bank's Net Promoter Score.
Job Responsibilities
Recommend and advise the necessary action to be taken where performance gaps have been identified to improve workflow efficiency.
Provide support and advice on the necessary actions to be taken where performance gaps have been identified during the conversation between an agent and a client through various coaching methodologies.
Provide feedback within the turn around time to the agent and team leader by arranging a meeting to discuss the results of the assessment.
Reiterate the Business Key Performance indicators through Group Coaching sessions.
Support the Bus...
Closing Date
06 July 2026
Location
Sandton
Job Purpose
To provide advice, coach and support contact centre agents to improve the quality of service provided to the external and internal clients in order to minimise security risks against the Bank as well as manage the Bank's Net Promoter Score.
Job Responsibilities
Recommend and advise the necessary action to be taken where performance gaps have been identified to improve workflow efficiency.
Provide support and advice on the necessary actions to be taken where performance gaps have been identified during the conversation between an agent and a client through various coaching methodologies.
Provide feedback within the turn around time to the agent and team leader by arranging a meeting to discuss the results of the assessment.
Reiterate the Business Key Performance indicators through Group Coaching sessions.
Support the Bus...