Call Quality & Performance Coach

Translation Empire

Full-time IT & Technology
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Location
rawalpindi cantonment, punjab, Pakistan
Posted
July 26, 2026

Job Description

A leading translation services provider is seeking a Call Quality Monitor to assess employee performance and service quality. The role involves documenting evaluations, providing feedback, and collaborating with team leaders to enhance customer interactions. Ideal candidates should have a Bachelor’s degree and experience in call quality monitoring with strong communication skills. This position offers the opportunity to implement quality initiatives for improved customer satisfaction.
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