Location
Crawley, West Sussex, United Kingdom
Posted
July 01, 2026
Job Description
MMP Consultancy are looking to recruit a Call Handler on a Temporary basis, in Crawley.
The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Main Responsibilities:
Log repairs, maintenance requests, and customer enquiries accurately onto the relevant systems.
Raise and allocate repair jobs in accordance with service level agreements and priority categories.
Liaise with tenants, operatives, subcontractors, and clients to ensure effective communication throughout the repair process.
Book appointments and update customers on the progress of their repairs.
Ensure all customer and job-related information is recorded accurately and updated in a timely manner.
Resolve customer enquiries at the first point of contact wherever possible.
Escalate complex issues, complaints, or service failu...
The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Main Responsibilities:
Log repairs, maintenance requests, and customer enquiries accurately onto the relevant systems.
Raise and allocate repair jobs in accordance with service level agreements and priority categories.
Liaise with tenants, operatives, subcontractors, and clients to ensure effective communication throughout the repair process.
Book appointments and update customers on the progress of their repairs.
Ensure all customer and job-related information is recorded accurately and updated in a timely manner.
Resolve customer enquiries at the first point of contact wherever possible.
Escalate complex issues, complaints, or service failu...