Location
Swindon, Wiltshire, United Kingdom
Posted
June 20, 2026
Job Description
Call Centre Team Leader - 25k to 32k 12 months contract - Swindon – Immediate Interviews / Immediate Start
Job Overview
We are seeking an experienced and dynamic Call Centre Team Leader specialising in the Public Sector
This role involves overseeing daily operations within a busy call centre environment, ensuring exceptional service delivery, and leading a team of customer service representatives. The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to manage multiple tasks efficiently.
Responsibilities
• Lead, motivate, and supervise a team of call centre agents to meet performance targets and deliver high-quality customer service.
• Coordinate daily operations, including scheduling shifts and managing workflow to optimise efficiency.
• Provide coaching and training to team members to enhance their skills and ensure compliance with organisational standards.
• Analyse call centre data and perfo...
Job Overview
We are seeking an experienced and dynamic Call Centre Team Leader specialising in the Public Sector
This role involves overseeing daily operations within a busy call centre environment, ensuring exceptional service delivery, and leading a team of customer service representatives. The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to manage multiple tasks efficiently.
Responsibilities
• Lead, motivate, and supervise a team of call centre agents to meet performance targets and deliver high-quality customer service.
• Coordinate daily operations, including scheduling shifts and managing workflow to optimise efficiency.
• Provide coaching and training to team members to enhance their skills and ensure compliance with organisational standards.
• Analyse call centre data and perfo...