Call Centre Team Leader
Portfolio Group
Job Description
Posted On: 8th August 2024
Are you an experienced Customer Service / Call Centre Team Leader looking for a new challenge?
Do you always put the customer first while creating a happy, supportive environment for your team?
If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we’ll be in touch!
We are looking for an experienced Customer Service / Call Centre team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI’s as well as HR issues. We are looking for someone who is very hands on and visible, who doesn’t mind getting stuck in when needed and help with escalations, demo’s of the software / platform and supporting their team!
Role Description
Support the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and ...