Call Centre Manager

Full-time Management & Operations

Overview

Call Centre Manager – Remote, Central Standard Time (9 AM – 5 PM). Full‑time position leading customer care operations and end‑to‑end insurance claims handling within a vehicle and automotive‑focused environment. This role brings structure, visibility, and accountability to customer interactions and claims workflows, ensuring efficient support and accurate, timely claims processing.

Responsibilities

• Operate at the intersection of customer experience, claims processing, and operational leadership, ensuring customers are supported efficiently while claims are handled accurately and without delay.
• Own the quality of conversations, speed and accuracy of claims handling, and consistency of service delivery across the business.
• Directly manage escalations and complex customer interactions when needed.
• Coordinate teams across departments and regions, ensuring smooth handoffs between customer care, claims processing...